RETURN POLICY
Set In Stone Boutique Return Policy - 100% Satisfaction Guaranteed!
If you are not satisfied for any reason with your purchase, you can return your purchase within 30 days of delivery date. NOTE: ONLY items that were not special ordered, worn, damaged, or re-sized, engraved, or altered by a jeweler other than us can be returned.
To start a return, please contact us with your order number and details about the product you would like to return.
If you have any questions about our return procedure, please contact us at info@setinstoneboutique.com
How to Return Your Purchase to Us:
1.Packaging Your Return: Be sure to secure your items to protect them. Your package must include all original packing materials and paperwork in the package. If your item included a certified diamond or diamonds, each certificate must be included (replacement fee will apply if not included).
NOTE: For security purposes, do not put the domain name or any type of description as to the contents on the outside of the package.
2. Insuring and Shipping Your Package: The value of your item determines how it must be shipped.
3. If your purchase was less than $20,000.00 then the most secure and economic method is Registered& Insured Mail via FedEx, UPS or the US Postal Service. Please Insure your package for the full purchase amount.*
4. More than $20,000.00: Please contact us at info@setinstoneboutique.com for further instruction.
Return Conditions:
1.Items received after 30 days will not be accepted for processing.
2. Items must be returned in the same condition as when purchased.
3. Items showing signs of wear or that have been engraved, altered, re-sized (including Set in Stone Boutique) or that have been damaged will not be accepted for processing.
4. Special orders cannot be accepted for processing. This includes any item in the “Unique Settings” category.
5. Improper packaged items will not be accepted.
6. Uninsured items will not be accepted.
Your Refund Amount: You will receive a refund in the amount of the item(s) purchase price minus shipping, handling, insurance charges and payment processing fees. Refunds will be made using the mode of payment used when the purchase was made. You will receive your refund within 30 days from the date of receipt.
We look forward to processing your request.
* We will not be responsible for loss or damage of return shipments.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.